Get In Touch With Us
Due to high call volumes, Big Ten Store encourages you to text or use the chat tool below to get connected with a helpful customer service associate. We look forward to improving your shopping experience and thank you for being a valued Big Ten Store customer!
HOW DO I TRACK MY ORDER?
Once logged-in, click the "My Account" link located above the search bar at the top right corner of our site. Use the drop down menu to navigate to Orders > Order History. If you do not have an account, use this link to check your order status. Enter the order id, billing email address, and billing postal code associated with the order into the form and click "Find Order".
HOW DO I TRACK MY ORDER WITHOUT AN ACCOUNT?
Use this link to check your order status by entering the order id, billing email address, and billing postal code associated with the order into the form. You can also access this tool from the links in the footer of the website, the Shipping page or any email you receive from Big Ten Store.
Customer Service
We're Here To Help
Your satisfaction is important to us! Chat or text us your questions about products, online orders, store experiences and more.
Order Questions:
If you need help or have any other questions concerning your orders, please chat customer support using the icon below, CALL US at: 1-800-381-9177, or TEXT US at: 1-850-972-0482.
Hours:
Mon - Fri: 8am to 8pm CT
Sat: 9am to 5pm
Sun: 10am to 5pm
Customer Service hours of operation may vary for Federal holidays and to accommodate Special Events (League Championships, playoff season, etc.).
Media
Members of the media and press are invited to contact Big Ten Store Media Relations at [email protected]